TRY AT HOME CONCIERGE SERVICE
Silk Laundry Try at Home Concierge is a convenient and stress-free shopping experience that allows you to see and feel your pieces before committing to a purchase. Our Concierge service enables you to try on pieces with your own wardrobe at home and only pay for the items you decide to keep.
1. Select Your Pieces
Order up to 5 pieces by selecting the Try At Home Concierge button.
2. Payment Holds
We'll reserve the order total on your card, creating a pending transaction, however you won't be charged on ordering.
3. Try At Home
Once your order arrives in full, you have 3 days to try on items.
4. Easy Returns
Pay for what you keep and return the rest. Note, a $15.00 restocking fee is payable if all items are returned.
Yes, you can use a discount code, but it must be applied at the time of the initial order. Enter your discount code at checkout before completing your order details. The discount will be reflected in the final amount you pay for any items you decide to keep.
When you use the TBYB service, you will be asked to provide payment details at checkout. We will then authorise your credit card for the order amount to ensure the payment method is valid. This is not a charge, and no funds will be taken from your account at this stage. The authorisation simply holds the potential total cost of the order until you decide which items you want to keep. The charge will appear as pending in your account, but not paid.
You will only be charged for the items you choose to keep after finalising your order through the Customer Portal.
The Restocking fee is a $10 charge that applies only if you decide to return all items from your order. This fee covers the cost of the service, including shipping, handling, and processing of returns. It is only charged if no items from the order are kept. This fee ensures that we can continue to offer our customers the flexibility to try products at home before committing to a purchase.
This service is available in Australia, Canada and United States.
Try Before You Buy orders must be completed in the Mirra Customer Portal. You will be able to confirm which items you wish to purchase, and request a return if needed.
